Monitoring user debts and debt recovery in public libraries: the case of the Kranj City Library

Kranj City Library is one of the largest Slovenian public libraries, which, like most Slovenian libraries, also deals with the debts of its users. Prohit Claims Management Agency helps us to collect the debts. Before collection by an external contractor, we first carry out a series of procedures in the library to collect the debts ourselves. We regularly monitor the debts of library users and inform them about their debts.

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