The COBISS.MK system and shared cataloguing represent key issues in the field of librarianship for Macedonia. Research reveals that cataloguers are satisfied with the COBISS2/Cataloguing software module and that the quality of bibliographic records depends primarily on cataloguers’ familiarity with cataloguing rules and on their use of manuals.
Library catalogues allow users searching of library materials in different ways. To achieve successful and efficient searching, bibliographic and authority records should be created according to cataloguing rules, besides perfect and accurate records are required. That is why, cataloguers are responsible for an adequate quality of records and the quality control should be regularly examined.
The reference service is an important part of every library, whose purpose is to help users find the information they want and need in order to satisfy their information needs. With the increasing influence of information-technology is also developing tools that allow users remote access to reference services, irrespective of whether they are members of any library.
