Modern systemization of work must become a process just as other organizational processes monitored by it. The purpose of our research was to create an SWP model (systemization of work as a process model) for knowledge-based business functions, which will be useful in practice and will make it possible to organise work on the basis of employee competencies and to form salaries on the basis of effective work time, and complexity and quality of work. During research we designed an SWP model and presented how to determine the complexity of tasks based on the required competencies, the criteria for determining the quality of work and the method of recording effective work.