Systemization of work as a process
Modern systemization of work must become a process just as other organizational processes monitored by it. The purpose of our research was to create an SWP model (systemization of work as a process model) for knowledge-based business functions, which will be useful in practice and will make it possible to organise work on the basis of employee competencies and to form salaries on the basis of effective work time, and complexity and quality of work. During research we designed an SWP model and presented how to determine the complexity of tasks based on the required competencies, the criteria for determining the quality of work and the method of recording effective work. The designed SWP model is the key contribution of research to science and the added value; it makes it possible to organize work on the basis of employee competencies and to form salaries on the basis of complexity of work, effective work and adequate quality of work. By changing the systemization from an organizational act to a process it is possible both to keep track of changes in the work process promptly and to form employee salaries on the basis of effective work, complexity of work and quality of work.