Users in the COBISS environment – experiences at the Public Library of Užice
In 2019, the Public Library of Užice conducted a survey to assess the level of user knowledge of the search process in COBISS/OPAC (now COBISS+). The survey consisted of the following segments: user profile, most commonly used access points, use of screen tips and ease of searching, and user evaluation of the search results obtained. Although user training for searching COBISS/OPAC was carried out continuously, the survey results have shown that the options in COBISS/OPAC were not sufficiently used. Using library catalogues requires more knowledge and engagement than searching the Internet. The catalogue is used for finding already known items in the library's holdings, and not for topical searches, which are left to librarians.