Online referenčna služba
Presented are the impressions of the Digital Reference Pre-Conference held in conjunction with the 2002 American Library Association annual conference in Atlanta. Over the last years, the online reference service has established itself in the American libraries, and has now slowly been trying to find its way into Europe. In Denmark, Net Librarian has been running as a pilot project by three public libraries since October 1999. In November 2001, IZUM became a member of the project called QuestionPoint that is organised and provided by the Library of Congress and OCLC. Currently, IZUM is also contemplating setting up a similar service within the COBISS.SI system.